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Organizers Information Important Dates
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Workshop PapersTitle: Navigating the landscape: Making insight actionable and realizable Authors: Laura Anderson, Jakita O. Thomas, Ben Shaw Abstract: In industry, while innovation is key to a company’s growth, often the company’s bottom line is the most critical measure of the success of the company. Teams of researchers and developers must navigate the corporate landscape in such a way that they can both move from understanding users to designing and integrating a tool or technology that is useable as well as one whose value is able to be realized in the business. This position paper examines how to navigate the landscape and engage stakeholders in a way that accelerates the process of transforming user insight into actionable and realizable development efforts. Title: Alternative artifacts for contextual analysis Authors: Gil Barros, Carlos Zibel Costa Abstract: In this paper we analyze artifacts used in contextual analysis. We present typical artifacts and explore some of its drawbacks. We present alternative artifacts and propose challenges, which we consider of great importance to the field. Title: The Use of Computational Tools within Mathematical Work Practices Authors: Andrea Bunt, Michael Terry, Edward Lank Abstract: There has been little investigation of how professional mathematicians use computational tools for mathematics within their work practices. We overview a pair of qualitative studies examining the role of computational tools within the workflow of twenty professional mathematicians in a research setting. While these studies revealed a number of ways in which the interaction design of such tools is failing to integrate with existing work practices, moving to the designs of improved versions presents a number of challenges. These challenges pertain to interfacing with those who possess the mathematical expertise necessary to build functional tools and whether or not improved computational tools should be pursued as replacements to physical media. We discuss these challenges and present some preliminary ideas for solutions. Title: Applying the Inspiration Card Workshop Authors: Janet Davis Abstract: I relate my interest in the workshop, “Bridging the Gap: Moving from Contextual Analysis to Design,” and my experience with the Inspiration Card Workshop [6], a participatory design method that uses design materials to help bridge this gap. Title: A Deep Dive into the World of Firefighters Authors: Sebastian Denef, Leonardo Ramirez, Tobias Dryks Abstract: In this position paper we present our approach to the design of a ubicomp navigation system to support firefighters working on the first line of intervention. Over the past three years we have conducted a broad range of workshops with firefighters and applied a number of methodological approaches. Reflecting on how the different approaches and analytical findings affected our design we conclude that the design emerges as a result of a continuous interaction with the world, of a “deep dive” into the subject matter that makes us designers sensitive to discover solutions. Title: DiCoT Modeling: From Analysis to Design Authors: Dominic Furniss, Ann Blandford Abstract: In this paper we propose an approach called DiCoT (Distributed Cognition for Teamwork) that can be used for contextual analysis and design considerations. We analyse the London Ambulance Service (LAS) control room as a case study. This approach develops five models that guide data gathering, that provide points of reflection, and act as boundary objects between analysts, designers and stakeholders. Through using the method we find that information buffering and situation awareness are important for system performance. We conclude by identifying four ways in which DiCoT can help bridge from analysis to design: understanding the basic mechanics of the system, gaining deeper conceptual insight, recognising incremental design opportunities, and more revolutionary design considerations. Title: Healthcare Practitioners’ Stories as Contextual Artifacts Authors: Kim Gausepohl, Woodrow W. Winchester III, James D. Arthur, Tonya Smith-Jackson Abstract: Contextual analysis within healthcare systems is complex since domain specific barriers, such as patient privacy regulations, prevent designers from easily observing the work environment in context. In this paper we present storytelling as a requirements elicitation method that may enhance designer understanding during contextual analysis of a healthcare setting. We identify the cognitive advantages and disadvantages of storytelling for both the storyteller and the listener. We provide an overview of findings from a pilot study at a local hospital exploring the efficacy of storytelling as an elicitation method for medical device requirements. We provide a summary of anecdotal observations from our use of storytelling as an elicitation method. In future work we intend to explore how to transform stories into useful design artifacts (e.g., requirements) while maintaining the contextual information embedded within the stories. Title: Adding Marketing Research to our Contextual Understanding of People Authors: Aaron Houssian Abstract: Much is spoken in favor of multidisciplinary teams, but what so often happens in the earliest phases of innovation is that there are walls between departments with data/deliverables being thrown over the walls, or our so-called multi-disciplinary teams end up not being very diverse. While there has been some attempt to talk about the management of integrated teams or how to promote design/contextual research in an organization, there has been little research on how to integrate more traditional business concerns, like marketing and marketing research into user-centered methods. I advocate that not only is it important, but by so doing superior products, services, and experiences can be offered. The start of a research program is underway to connect user-centered research methods and results with those from the marketing community. Title: Managing the transition from contextual inquiry to design by coupling semi-formal and HCI methods Authors: Chiara Leonardi, Massimo Zancanaro, Angelo Susi, Luca Sabatucci Abstract: We present the approach we developed to manage the transition from contextual inquiry to design by coupling HCI and semi-formal requirement engineering methods. Title: Negotiation of Security Authors: Niels Raabjerg Mathiasen Abstract: In this paper I suggest to minimize the unavoidable gap between inquiry and analysis time and use time. I work in the usable security domain and the lesson learned here has been a driver to come up with new methods to bridge between inquiry activities and design activities. In this position statement I describe the background, the approach and my current work. Title: Using conceptual models to improve the translation from requirements into design Authors: Ayman Moghnieh, Josep Blat Abstract: This paper discusses the use of formally defined conceptual models in bridging the gap between interface design and usage requirements. It introduces the notion of interaction context as a part of an interface that relates to a single cognitive process, and can be directly inferred from usage requirements and/or identified within a given interface. An extensive gap analysis is performed on a complex interface, the Nivaria Solution Builder, to identify the inconsistencies between its current design and its usage requirements, and propose solutions for its usability problems. We compare a model extracted from requirements and another mapped from the interface. The results show where the design of the interface components diverges from their usage requirements, and demonstrate how using formally defined conceptual models effectively support the translation of usage requirements into the design. Title: UCD HoloDeck: Recreating Context and User Experience for Design and Evaluation Authors: Mika P. Nieminen, Petri Mannonen, Marko Nieminen Abstract: In this paper we describe the design and development of the UCD HoloDeck. It is an information and communication technology (ICT) enhanced playground to support and inspire design by recreating relevant context of use and ensuing user experience based on user studies. Instead of taking the designers to the actual context of use, we bring the context indoors and recreate similar experience as the users might have within our interaction laboratory. The recipe for a UCD HoloDeck is: One ICT intensive facility dedicated for the design team, add generous amount of scripted and produced media collected during the user studies, spice up with additional physical artifacts and cook to perfection with necessary tools to enable, support and document the design activity. At the time of writing our first HoloDeck is under construction and the proof of concept implementation will be tested with half a dozen design teams during the first weeks of February 2010. Title: Bridging Artifacts: Leveraging Duality to Bridge The Gap between Analysis and Design Authors: Pardha Pyla, Rex Hartson, Tejinder Judge Abstract: In crossing the bridge from the user domain (the way things are) into the design domain (the way designers envision that things should be), there is a need for a cognitive shift from an analysis mode of thinking to that of a synthesis mode. This represents a gulf that is often difficult to cross by novice designers. In this paper we present the notion of “bridging artifacts”, evolving work products that we can use to bridge this gap between contextual analysis and design. Examples of bridging artifacts include user profiles/ personas, use cases/scenarios, user goals and intentions, task descriptions, usability goals, system constraints, metaphors, and domain vocabulary. These artifacts do not appear directly in a design, but they embody design concepts and thereby drive the design. Thus, these artifacts are both requirements and design, and like particles and waves, their use depends on the most suitable perspective for the need at hand. Title: Contextual-Analysis for Infrastructure Awareness Systems Authors: Juan David Hincapi´e Ramos, Aurelien Tabard, Florian Alt Abstract: Infrastructures are persistent socio-technical systems used to deliver different kinds of services. Researchers have looked into how awareness of infrastructures in the areas of sustainability [6, 10] and software appropriation [11] can be provided. However, designing infrastructure-aware systems has specific requirements, which are often ignored. In this paper we explore the challenges when developing infrastructure awareness systems based on contextual analysis, and propose guidelines for enhancing the design process. Title: Utilizing Contextual Data in Mobile Applications Development Authors: Virpi Roto, Heli Väätäjä Abstract: Understanding the context of use is crucial in developing successful applications for mobile devices. However, filtering the relevant information from the vast amount of context data is often challenging. We have noticed that collecting participants’ own stories and utilizing context categories in data collection and analysis pave the way to effective utilization of the most important context information for mobile application development. Title: Contextmapping, communication, and conceptualization: taking the “next…” step Authors: Pieter Jan Stappers Abstract: Although contextual information is rapidly becoming a recognized force driving innovation, companies developing new (interactive) products and services have difficulties in adopting the new methods and integrating them in their development processes. The contextmapping projects at TU Delft have worked systematically at bringing user-driven contextual insights into the design process, in close collaborations between academia and industry. In the past decade, we put a focus on gathering, analyzing, and communicating user insights. Whereas a strong set of methods for involving users and generating insights exists, giving these insights their place in product development. Challenges concern both knowledge, application, and organization, and are different in different industries, especially between large companies and SMEs. |